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Error during a reset operation on the 3SKey portal

Error #0084x during a reset, or token detection issue on the Setup for Reset screen

When you are logged in with an administrator token on the 3SKey portal and you prepare a token for reset, you may get an error 00840, 00842 or 00844 if you are using an outdated version of the 3SKey software or if your token is not one of the latest model. If a previous reset operation was interrupted it's also possible that the token cannot be selected for reset on your next attempt.

Follow this procedure to cleanup the token before you reset it again on the 3SKey portal. The procedure will empty the token content. The reset operation on the portal will then recreate the token certificate.

1

Check that you are using a recent version of the Safenet software

Right-click the icon in the notification area at the bottom right of your display, and click About.



Check that version is 10.4 or higher.


If you have an older version you need to update the software as indicated on How to update your token software?.

2

Cleanup the token

Follow exactly all steps below. You must use version 10.4 or higher of the Safenet software. Ensure you have an administrator token available to reset the token after it has been cleaned up.
  1. Insert only the token that you need to reset. Make sure you remove the administrator token
  2. Open Safenet Authentication Client Tools from the main menu of Windows
  3. Click Advanced View
  4. Click Initialize Token
  5. Select « Configure all initialization settings and policies » and click Next
  6. Uncheck « Token password must be changed on first logon » and enter the password Abcd1234 in all 4 password fields, then click Next
  7. Change Must meet complexity requirements to « At least 2 types » then click Next
  8. Select « Enforce FIPS settings » if applicable and/or click Finish
  9. If you see the option « Enforce FIPS settings » then you must select it, then click Finish. If the token is of a recent model (smaller with a blue led) then you’ll get a different screen, simply click Finish. Do not modify any setting past this page.

  10. Click Ok in the warning message to start the Initialization
3

Reset the token again on the 3SKey portal

Plug the administrator token back in and login to the 3SKey portal. Follow the reset procedure again.

Note: If the token was not activated yet then after selecting the token for reset the administrator needs to pick the option "I do not know the token password" and put back the default password that was provided with the token by the distributing bank.

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