Manual Token Driver installation

Manual Token Driver Update with 3SKey Software 4.2.0

The 3SKey token and SafeNet Authentication Client 10.9 require the Microsoft USBCCID Smartcard Reader (WUDF) driver.

If your token is not detected properly or not visible in Safenet Authentication Client, you can verify what driver is installed in the Device Manager. Start the Device Manager by searching for the Device Manager in the Windows Start menu.

You should normally see Microsoft USBCCID Smartcard Reader (WUDF) under Smart card readers.

1. When using Windows Server 2022, and the token is connected directly to the physical server, an incorrect Microsoft USBCCID Smartcard Reader (UMDF2) driver is assigned by default instead of the Microsoft USBCCID Smartcard Reader (WUDF) driver.

   Note: this issue is only observed when the token is inserted directly into the server. If the user connects to the server via a remote desktop session, and the token is inserted into the user's local computer, no change is required on the server.

   
   

2. It can also happen on Windows 10 or Windows 11 computers that the token driver is not updated properly after installing the new version of the 3SKey software, if a previous version of the software was installed before. In which case the token will still be detected as USB Token under Universal Serial Bus controllers in the Device Manager.

   
   

Procedure

Install the USBCCID Smartcard Reader (WUDF) driver by following the steps below.

Note: The following steps will assign the WUDF driver to the USB port where the token is inserted. If a token is inserted in a different USB port, the following steps must be repeated to install the correct driver for that USB port.

• Ensure the token is inserted and the Safenet Authentication Client 10.9 software is installed

• From the Device Manager, right-click on Microsoft Usbccid Smartcard Reader (UMDF2) under Smart card readers, or right-click on USB Token under Universal Serial Bus controllers, and select Update driver

  
  

• Select "Browse my computer for drivers"

  
  

• Click on "Let me pick from a list of available drivers on my computer"

  
  

• Choose "Microsoft Usbccid Smartcard Reader (WUDF)"

  
  

• Verify the new driver is installed and the token is recognized. In Device Manager, right click on the new WUDF driver and Select Properties to verify that the device is working properly

  
  

• After restarting the computer, the WUDF driver will remain installed.