Welcome to the 3SKey Help

Find the answers to your questions

How-to videos

• 3SKey for Corporates - Introduction to the 3SKey solution [2:37]
• Create and manage a user group [4:51]
• Activating a user token [3:28]
• Token renewal [6:21]

Token Setup

1. Getting started: for administrators - step-by-step guide to create a new user group
2. Getting started: for end users - step-by-step guide to activate a user token
3. How to install your token software?
4. How to install the token software in a TSE or Citrix environment?
5. You encounter a warning or an error when installing the 3SKey software?
6. List of incompatible third party software
7. Verify the configuration of your browser before you login to the 3SKey portal
8. How to activate your token?
9. How to update your token software?

Token Maintenance

1. What is my security code?
2. How to reset a token if the password is lost or the token is locked?
3. How to revoke a token?
4. How to recover your unique ID on a new token if your token is lost, damaged, expired or revoked?
5. How to change your password?
6. How to renew your token and certificate?
7. How to order new tokens?

User management (Administrators only)

1. Getting started: for administrators
2. How to create a user group?
3. How to create a new user?
4. What to do when a user leaves your company?
5. Can a token be transferred to a new user?

Setting up and login issues

1. You cannot login? - Basic checks
2. The web page cannot be displayed (browser error message after clicking on Login)
3. Prompt to install SConnect on Google Chrome when SConnect is already installed
4. "Digital Signature PIN" prompt shown
5. Password common Problems
6. I am seeing the message - "Change Password: Swift_PDI"
7. A token that needs to be reset cannot be selected on the Setup for Reset screen
8. I need to write-protect the USB port where my token is used
9. (Java users only) The token unique ID doesn’t appear in the dropdown list on the Login screen

Error messages

1. "00021: Token and/or password incorrect"
2. "00840, 00842 or 00844: Token Initialization failed"
3. "01253: Signature verification failed. Please use a valid token"
4. "32 is not a supported architecture", or
   "64 bit is not a supported architecture" during the installation of the 3SKey software
5. "This page can't be displayed", or "Can't connect securely" (3SKey portal login)
6. "There is a problem with this website’s security certificate"
7. "Turn off User Account Control" (Windows Server 2008)
8. Flash partition locked when inserting an NG-Flash token

Others

1. Your 3SKey Portal Session Ends When You Authorise a Pop-up
2. Failure to download the Security Code using Internet Explorer
3. Should you contact SWIFT support or the support of your bank?
4. What is SConnect and how do I install it?