Welcome to the 3SKey Help
Find the answers to your questions
Top questions
- How to install your token software?
- How to activate your token?
- What to verify if you cannot login?
- How to reset a token if the password is lost or if the token is locked?
- How to recover a unique ID on a new token if a token is lost, damaged, expired or revoked?
- How to renew your token and certificate?
- How to use 3SKey certificates on a MAC?
How-to videos
- 3SKey for Corporates - Introduction to the 3SKey solution [2:37]
- Create and manage a user group [4:51]
- Activate a user token [3:28]
- Renew a token before exiration [6:21]
- Reset a locked token [3:40]
Token Setup
- Getting started: for administrators - step-by-step guide to create a new user group
- Getting started: for end users - step-by-step guide to activate a user token
- How to install your token software?
- How to install SConnect?
- How to install the token software in a TSE or Citrix environment?
- You encounter a warning or an error when installing the 3SKey software?
- List of incompatible third party software
- Verify the configuration of your browser before you login to the 3SKey portal
- How to activate your token?
- How to update your token software?
Token Maintenance
- What is my security code?
- How to reset a token if the password is lost or the token is locked?
- How to revoke a token?
- How to recover your unique ID on a new token if your token is lost, damaged, expired or revoked?
- How to change your password?
- How to renew your token and certificate?
- Supported token models
- How to order new tokens?
User management (Administrators only)
- Getting started: for administrators
- How to create a user group?
- How to create a new user?
- Guidelines when delivering tokens or passwords
- What to do when a user leaves your company? / Can a token be transferred to a new user?
- Password PIN policy
- Common questions and known issues related to user management
Setting up and login issues
- You cannot login? - Basic checks
- The web page cannot be displayed (browser error message after clicking on Login)
- Prompt to install SConnect on Google Chrome when SConnect is already installed
- "Digital Signature PIN" prompt shown
- Password common Problems
- I am seeing the message - "Change Password: Swift_PDI"
- A token that needs to be reset cannot be selected on the Setup for Reset screen
- Action menu doesn't work or issues on Manage Users screen
- I need to write-protect the USB port where my token is used
Error messages
- "00021: Token and/or password incorrect"
- "00021: Internal Exception or 00021: Password expired"
- "00050, 00057, 00842, token Initialization failed" or other error during a reset
- "01253: Signature verification failed. Please use a valid token"
- " 0x80070532 " after entering the token password
- " #tLogginToSWIFT " after entering the token password on the Login screen
- "SConnect error (val: x)" or "SConnect validation error: x"
- "This page can't be displayed", or "Can't connect securely" (3SKey portal login)
- "Signature operation error" or operation on portal fails using Goole Chrome
- "There is a problem with this website’s security certificate"
- "Turn off User Account Control" (Windows Server 2008)