Welcome to the 3SKey Help

Find the answers to your questions

How-to videos

• 3SKey for Corporates - Introduction to the 3SKey solution [2:37]
• How to create and manage a user group [4:51]
• How to activate a user token (after the admin added it to the group)[2:58]
• How to renew a token before exiration [6:21]
• How to change the password of a 3SKey token [1:24]
• How to change the expired password of a 3SKey token [1:11]
• How to export a public key to share it with your bank [1:46]
• How to regenerate a security code [1:42]
• How to reset a locked token (User actions) [2:03]
• How to reset a locked token (Admin actions) [1:28]
• How to recover a token (User actions) [1:46]
• How to recover a token (Admin actions) [1:57]

Token Setup

1. Getting started: for administrators - step-by-step guide to create a new user group
2. Getting started: for end users - step-by-step guide to activate a user token
3. How to install your token software?
4. How to install SConnect?
5. How to install the token software in a TSE, RDP or Citrix environment?
6. You encounter a warning or an error when installing the 3SKey software?
7. List of incompatible third party software
8. Verify the configuration of your browser before you login to the 3SKey portal
9. How to activate your token?
10. How to update your token software?

Token Maintenance

1. What is my security code?
2. How to reset a token if the password is lost or the token is locked?
3. How to revoke a token?
4. How to recover your unique ID on a new token if your token is lost, damaged, expired or revoked?
5. How to change your password?
6. How to renew your token and certificate?
7. Supported token models
8. How to order new tokens?

User management (Administrators only)

1. Getting started: for administrators
2. How to create a user group?
3. How to create a new user?
4. Guidelines when delivering tokens or passwords
5. What to do when a user leaves your company? / Can a token be transferred to a new user?
6. Password PIN policy
7. Common questions and known issues related to user management

Setting up and login issues

1. You cannot login? - Basic checks
2. The connection for this site is not secure (browser error message after clicking on Login)
3. The token is not detected - Manual installation of the driver
4. Prompt to install SConnect on Google Chrome when SConnect is already installed
5. Windows Security - Smart Card - Authentication PIN prompt
6. Password common Problems
7. I am seeing the message - "Change Password: Swift_PDI"
8. A token that needs to be reset cannot be selected on the Setup for Reset screen
9. Action menu doesn't work or issues on Manage Users screen
10. I need to write-protect the USB port where my token is used

Error messages

1. "00021: Token and/or password incorrect"
2. "00021: Internal Exception or 00021: Password expired"
3. "00050, 00057, 00842, token Initialization failed" or other error during a reset
4. "01253: Signature verification failed. Please use a valid token"
5. "01277: internal error" when downloading the security code
6. "0x80070532" after entering the token password
7. "#tLogginToSWIFT" after entering the token password on the Login screen
8. "SConnect error (val: x)" or "SConnect validation error: x"
9. "The connection for this site is not secure", or "Secure Connection Failed" (3SKey portal login)
10. "Signature operation error" or operation on portal fails using Google Chrome
11. "There is a problem with this website’s security certificate"
12. "Turn off User Account Control" (Windows Server 2008)

Others

1. Your 3SKey Portal Session Ends When You Authorise a Pop-up
2. Failure to download the Security Code
3. Should you contact SWIFT support or the support of your bank?
4. What is SConnect and how do I install it?