Verify the configuration of Java and Internet Explorer
Logging in to the 3SKey portal requires 32-bit versions of Internet Explorer and of Java.
See the Token Software Installation Prerequisites section in the 3SKey Token Installation Guide for the minimum levels of Java and Internet Explorer supported.
You can see what versions are currently installed by running the SelfTest that you will find under Start > Programs > SWIFT Token Client.
Verify the current configuration of your host by executing the SelfTest under the Start menu > All Programs > Swift Token Client (the 3SKey Token software must be installed). The results will be displayed after a short time and will indicate the Java 32 bit, the Internet Explorer and architecture type of your operating system (32 bit or 64 bit)
Configure Internet Explorer
In order to connect to the 3SKey portal, you need to use Internet Explorer 32bit. If you are using a 64bit operating system and the Internet Explorer 32bit is not your default browser, you need to start it manually by launching iexplore.exe under C:\Program Files (x86)\Internet Explorer\.
In order to be able to connect to the 3SKey portal, you must use a supported 32 bit Java version.
We recommend to download and install the latest Java 32 bit version from http://www.java.com/fr/download/ie_manual.jsp.
In case you need to use an older version of Java, you must follow "Solution 2" from this procedure.
Note:With Java versions prior to Java 7 Update 79 and Java 8 Update 45, the login to the 3SKey portal will fail if the TLS 1.2 security setting is enabled in the Java control panel. We recommend you to update to Java 8 update 45 or above, else you can follow the instructions below to disable TLS 1.2 in the Java control panel.:
How to test Java
- If, during your login to the 3SKey portal the Token dropdown list stays empty on the Login page (as in following screen) it means that Java is not starting properly.
- Verify that you are using a supported version of Java, that Java is configured properly and that you are using the correct version of Internet Explorer as per the above instructions
- Test Java by going to http://www.java.com/en/download/installed.jsp. Click on Agree and Continue. If Java doesnt start, then you must reinstall a supported version of Java or verify with your IT support what could prevent it from starting