Recover

How to recover my Unique ID

You can recover a token that has been lost, damaged, revoked, has expired or hasn't been renewed yet.

To recover an old token and re-use the Unique ID with a new token, proceed as follows:

• Ask your 3SKey administrator to add a new token to the user group, then to set up your unique ID for recovery on this new token. See the 3SKey Portal User Guide > Set Up for Recovery .
• Log in with this new token to the 3SKey portal and follow the recovery process. See the 3SKey Portal User Guide > Recover the Unique ID . During the recovery process, you will be asked to provide your security code and to change the default password of your token.
• Your Unique ID is recovered on the new token.