Browser Support

Verify your browser configuration


Supported browsers

Internet Explorer 11, Google Chrome, Microsoft Edge and Mozilla Firefox are supported to login to the 3SKey portal using the SConnect browser extension. You can verify that SConnect is installed successfully by validating the presence of the SConnect icon in the Command bar of your browser.

Please refer to the browser specific sections below for detailed instructions.

Access to the 3SKey portal to activate and manage your tokens requires a Windows operating system. See Installation and support for Mac OS for more information on Mac support.

Verify that TLS 1.2 is enabled

By default TLS 1.2 is already enabled in all supported browsers. Please refer to the page How to enable TLS 1.2 on your browser if you need to verify this setting.

Internet Explorer 11

Internet Explorer 11 is no longer supported with Windows 10. We recommend that you switch to another browser such as Google Chrome, Microsoft Edge or Mozilla Firefox.

Entreprise Mode, ActiveX Filtering and Compatibility view must be disabled.

Turn off ActiveX filtering

ActiveX filtering must be disabled in Internet Explorer for SConnect to work properly. You can verify the status of ActiveX filtering by clicking on Tools in the Menu bar of Internet Explorer. If the menu bar is not showing press the Alt key on your keyboard to display it. If ActiveX Filtering is enabled click to disable it then reload the page to begin using SConnect.

More information :

Disable Compatibility View Settings

In Internet Explorer go to Tools > Compatibility view settings. Verify that and are not listed and that the box “Display intranet sites in Compatibility View” is unchecked. If the setting is greyed out please contact your IT support to disable it for and

Google Chrome

We recommend Google Chrome version 74 or higher.

After the installation, if you are still prompted to install the SConnect extension when you login to the 3SKey portal, verify that the SConnect extension is allowed to access file URLs as indicated on this page.

Version 2.13 of the SConnect extension in the Chrome store resolves intermittent issues that could occurr with Google Chrome. If the extension doesn't update automatically when you login to the 3SKey portal, uninstall the SConnect extension in the Chrome browser menu > More Tools > Extensions, then reinstall SConnect via the Token Software Installation page or by logging back in to the 3SKey portal.

Microsoft Edge

The installation of the SConnect browser extension for Microsoft Edge requires access to the Google Chrome application store.

Mozilla Firefox

We recommend Mozilla Firefox version 67.0.1 or higher.

With Firefox versions 102 or later you must first install the SConnect extension: click here and click on Add. Then proceed with the installation of SConnect as mentioned on the Token Software Installation page. If an older version of the SConnect extension is installed it must be removed in the Firefox menu > Add-ons > Extensions before installing.

In order to use 3SKey with Firefox you mut install the SWIFT CA certificates and the Firefox Security module.

Installing the SWIFT CA certificates in the Firefox trust store

Please refer to the Firefox section of the page How to install the SWIFT CA Certificates.

Installing the Firefox Security Module

  1. Type in "about:preferences#privacy" in the Firefox URL bar and press the "Enter" key. Alternatively open the menu, click Options then select the Privacy & Security tab.
  2. Under Certificates click Security Devices.
  3. Click Load.
    The Load PKCS#11 Device window opens.
  4. In the Module Name field enter 3SKey
    In the Module Filename field enter the following string:

  5. Click OK.
    The new security module is installed.

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