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Browser Support

Verify your browser configuration

 

Supported browsers

Internet Explorer 11, Google Chrome and Mozilla Firefox are supported to login to the 3SKey portal using the SConnect browser extension. You can verify that SConnect is installed successfully by validating the presence of the SConnect icon in the Command bar of your browser.

Mozilla Firefox and Google Chrome require additonal configuration, please refer to the browser specific sections below.

Microsoft Edge is not supported.

SWIFT recommends installing the SConnect browser extension. If the SConnect extension is not installed you can still login to the 3SKey portal using Internet Explorer 11 and Java 32bit.

Access to the 3SKey portal to activate and manage your tokens requires a Windows operating system. See Installation and support for Mac OS for more information on Mac support.


Verify that TLS 1.2 is enabled

By default TLS 1.2 is already enabled in all supported browsers. Please refer to the page How to enable TLS 1.2 on your browser if you need to verify this setting.


Internet Explorer 11

Turn off ActiveX filtering

ActiveX filtering must be disabled in Internet Explorer for SConnect to work properly. You can verify the status of ActiveX filtering by clicking on Tools in the Menu bar of Internet Explorer. If the menu bar is not showing press the Alt key on your keyboard to display it. If ActiveX Filtering is enabled click to disable it then reload the page to begin using SConnect.

More information : https://support.microsoft.com/en-us/help/17469/windows-internet-explorer-use-activex-controls


Disable Compatibility View Settings

In Internet Explorer go to Tools > Compatibility view settings. Verify that swift.com and 3skey.com are not listed and that the box “Display intranet sites in Compatibility View” is unchecked. If the setting is greyed out please contact your IT support to disable it for 3skey.com and swift.com.

Google Chrome

Google Chrome 72 or higher requires the separate installation of SConnect host 2.9.1.0 before proceeding with the installation as instructed on this page.

After the installation verify that the SConnect extension is allowed to access file URLs as indicated on this page.


Mozilla Firefox

An issue impacting SConnect on Mozilla Firefox browsers is acknowledged and is under investigation. The issue has been escalated to Gemalto.

In order to use 3SKey with Firefox you mut install the SWIFT CA certificates and the Firefox Security module.

Installing the SWIFT CA certificates in the Firefox trust store

Please refer to the Firefox section of the page How to install the SWIFT CA Certificates.

Installing the Firefox Security Module

  1. Type in "about:preferences#privacy" in the Firefox URL bar and press the "Enter" key. Alternatively open the menu, click Options then select the Privacy & Security tab.
  2. Under Certificates click Security Devices.
  3. Click Load.
    The Load PKCS#11 Device window opens.
  4. In the Module Name field enter 3SKey
    In the Module Filename field enter the following string:
    c:\windows\system32\etoken.dll

  5. Click OK.
    The new security module is installed.


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